Contact Us

Getting in touch with the support team is straightforward whenever you need a hand. Whether you have a question about your account, a payment, or a game, our dedicated customer service crew is ready to help you out. At the Spinit website, we make sure players have access to reliable assistance around the clock.

Spinit Support Channels

We offer a couple of convenient ways for Aussie players to connect with our support staff. For immediate help, the Live Chat is your best bet, while email is perfect for less urgent matters that might need a bit more detail.

Live Chat

For the quickest response, our Live Chat service is available 24/7. You can connect with a support agent instantly to resolve any issues you might be facing, from bonus queries to technical difficulties. This is the recommended channel for urgent problems that require a real-time conversation.

Email Support

If your query isn’t urgent or you need to provide documents, you can send us an email at support@spinitcasinoaus.com. Our team aims to respond to all emails within a few hours during business days, providing thorough and helpful answers to your questions.

Common Reasons to Contact Support

Punters often reach out to us for assistance with a range of topics. Our team is fully trained to handle all sorts of queries to ensure you have a smooth gaming experience. Common issues include:

• Help with account registration and password resets.
• Questions about deposit methods and withdrawal timeframes.
• Clarification on bonus terms and wagering requirements.
• Guidance on the account verification (KYC) process. For more information on how your data is managed during this process, you can read the Spinit privacy policy.
• Setting up responsible gambling limits on your account.